StatusAge Snapshot - Support

Time in status, cycle time, aging WIP and bottleneck reports for Jira Cloud.

Contact us

Email support@example.com. Please include your Jira site name, the browser you use and what you expected to see. We usually reply within 2 business days.

Frequently asked questions

Does StatusAge Snapshot send my Jira data anywhere?

No. The report is calculated in your browser from data Jira returns to you. There is no external server and no analytics.

Why do I only see some issues?

The report loads up to 2,000 issues per run by default so it stays fast, and shows a warning when the cap is reached. Narrow the filters (project, issue type, resolved date range) to cover everything you need.

Which permissions does it need?

Read access to Jira issues and their change history, the same access the viewer already has. Users only see issues they may browse.

How do I save the report as PDF?

Use "Save as PDF" in the report; your browser's print dialog opens with a print-ready layout. Choose "Save as PDF" as the printer.

How is cycle time calculated?

From the first time an issue enters a status in the "In progress" category until it first reaches the "Done" category. Lead time runs from creation to resolution. You can count calendar time or business hours.

How do I cancel or change my plan?

Licensing is managed in your Atlassian admin (Billing, Manage apps).